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LEGAL

Terms & Conditions

Last updated: September 3, 2026

These Terms & Conditions ("Terms") govern your use of YaBot's AI front-desk assistant, including our website chat widget, WhatsApp channel, and SMS/text messaging program (collectively, the "Service"), operated by YaBot ("YaBot," "we," "us," or "our"). By using the Service — including by sending a message to a business's number or opting in on a business's website — you agree to these Terms.

1. The Service

YaBot provides an AI assistant that businesses use to answer customer questions over chat, WhatsApp, and SMS/text, and to route customers to a call with the business's team once they're ready to do business. When you message a business that uses YaBot, your conversation is handled by our assistant on that business's behalf.

2. SMS/text messaging program terms

This section applies specifically to communication over SMS/text ("the Program").

  • Program description: businesses use the Program to answer customer questions about products, services, pricing, and availability by text, and to send related transactional messages such as appointment confirmations, reminders, and follow-ups tied to a conversation you started.
  • Opt-in: you opt in to the Program either by texting first to a business's YaBot number, or by providing your phone number and consenting via a checkbox on a business's website or signup form. Consent to receive SMS is not a condition of any purchase.
  • Message frequency: message frequency varies based on your conversation with the business — for example, more messages during an active conversation and none when there isn't one.
  • Message and data rates: message and data rates may apply, depending on your mobile carrier and plan.
  • Opt-out: reply STOP at any time to stop receiving messages from that number. You'll receive one final confirmation message. To resume, opt in again by texting the number or through the business's signup flow.
  • Help: reply HELP at any time for assistance, or contact us at support@yabot.app.
  • Carriers: supported carriers are not liable for delayed or undelivered messages. Carriers do not guarantee reliable delivery of any SMS-related content.

See our Privacy Policy for how mobile information collected through the Program is used and protected.

3. Acceptable use

You agree not to use the Service to:

  • Send unlawful, abusive, harassing, or deceptive content.
  • Attempt to interfere with, disrupt, or gain unauthorized access to the Service.
  • Use the Service for any purpose other than communicating with the business you're messaging.

4. No warranty

The Service, including answers generated by the assistant, is provided "as is" without warranties of any kind, express or implied. YaBot does not guarantee that responses will be error-free or that any business's information communicated through the Service is complete or accurate.

5. Limitation of liability

To the fullest extent permitted by law, YaBot will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including delayed or undelivered messages.

6. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

7. Contact us

Questions about these Terms or the SMS/text messaging program? Contact us at support@yabot.app.

See also: Privacy Policy →